Companies who rely on Ross ERP rely on ProcessOne
ProcessOne Solutions applies its software and professional services to help Ross ERP process manufacturing customers develop better business processes through integrated applications and shared information across the enterprise. We are the best, and the only company that does it all – advise, fix, tune, develop, upgrade, migrate and support what we deliver.
We are confident that we can meet your needs relating to the Ross ERP software and your business process requirements.
Highlighting some achievements from our long history with Ross ERP:
- Our CEO, Lindsay Rewcastle was the designer of the Ross ERP Process Manufacturing module
- Our initial work was with food and beverage companies in New Zealand, but in 1993 we started implementing and supporting Ross ERP in North America and Europe. This continues to this day, providing us a unique understanding of the logistics of remote support.
- Our team has implemented over 200 Ross ERP installations with customers relying on our understanding of Ross and how to get the best out of it.
- Our team was called in by Ross Systems in 2001 to re-architect Ross ERP. This work resulted in the iBrowser and Ross ERP versions 5.7 and 5.9. We also played a major role in the development of 5.7 and 5.9 manufacturing and the 5.9 web services.
ProcessOne has helped Ross ERP customers solve short term problems while also helping them meet the longer-term goals of their business. Our combination of project best practices, technical skills, and business experience assure that our customers receive cost effective solutions that work as planned.
Pictured: The Ross ERP Design Team, 1990: Tom & Anne McKaskill – Pioneer Computer Group, UK. Lindsay Rewcastle & Jamie Wilkes – Digital Equipment, NZ.
Application Services
Software Development Services
ProcessOne has deep software development expertise with Ross ERP, integration with third party applications and development of related applications. Our development skills cover Gembase/DML, .NET (C# & VB.NET), Java and HTML5.
Report Development
Getting data out of various Ross ERP modules and into a report is only half the effort. The other 50% is presenting this information in exactly the format that people need for their jobs. ProcessOne has experienced Crystal, SSRS and Business Objects report developers.
Ross ERP Data Collection
Data Collection projects may appear straightforward, but every implementation is unique, and customers often discover new things about their business processes during the course of the project. ProcessOne uses a collaborative approach to DC projects that allows for this learning curve during the project. Once delivered, the ProcessOne provides Help Desk is available for ongoing services to maintain the system as well as make needed changes.
Fix Ross
What happens when support for your version of Ross ERP dwindles, and issues linger with no response? Where do you go when a particular Ross ERP module is not functioning as it should? ProcessOne has spent years fixing issues in Ross ERP versions 3, 4, 5, 6, 7 and 8. Our staff was instrumental in the design of some of these versions, and our Help Desk serves numerous customers with ‘Fix Ross’ issues.
Technical Support
ProcessOne has extensive experience with Gembase and IAF, develops web services and customizations in DML, and understands the Ross Smart Client infrastructure, which includes the related Oracle and SQL database technologies.
Ross ERP Upgrades
Companies typically upgrade their Ross ERP software to take advantage of opportunities to improve business response and to streamline day-to-day operations. Successful upgrade projects rely on a plan that clearly describes the impact of these changes and improvements on how people operate within the business.
ProcessOne has a proven methodology for upgrades developed over many projects over the past 20 years. Key to success, as well as staying within budget, begins with the Business Review Process. This is an on-site series of meetings and discussions that provide the customer team with an understanding of how current operations will change with the upgraded software.
Over the past ten years ProcessOne have delivered 20 successful upgrades to Ross ERP as well as a number of upgrades of third-party applications that integrate to Ross ERP.
